PATIENT RIGHTS AND RESPONSIBILITIES

TLC HEALTH CARE
PATIENT/CLIENT BILL OF RIGHTS



  1. To be treated with dignity and to have your privacy and property respected at all times.
  2. To exercise your rights as a client or to have your authorized, designated representative exercise your rights as a client.
  3. To select those who provide you home care services.
  4. To receive appropriate care and services in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual preference, physical or mental handicap, or personal cultural and ethnic preferences and to be free from any mental abuse, physical abuse, neglect, or exploitation of any kind by agency staff.
  5. To be informed verbally and in writing of billing and reimbursement methodologies prior to the start of care and as changes occur, including fees for services and products provided, direct pay responsibilities, and notification of insurance coverage.
  6. To receive services within the scope of your health care plan promptly and professionally.
  7. To participate in the development and modification of your care and service plan; to refuse treatment, within the boundaries set by law; and to receive professional information relative to the ramifications or consequences that may result due to such refusal.
  8. To review TLC Health Care Privacy Notice.
  9. To expect that all information received by TLC Health Care will be kept confidential and will not be released without written authorization.
  10. To request and to receive the opportunity to examine or review your medical record.
  11. To express concerns or grievances or recommend modification to your home care service without fear of discrimination or reprisal and to be involved, as appropriate, in discussions and resolutions of conflicts and/or ethical issues related to your care.
  12. To be informed that the CHAP hot line number 1-800-656-9656 can be assessed 9:00 am to 5:00 pm EST should you have unresolved TLC Health Care complaints or questions about the organization.
  13. To know TLC Health Care ownership and control, the names and professional qualifications of the disciplines that will provide care, and the proposed frequency of visit service.
  14. To be provided with legitimate identification by any person or persons who enters your residence to provide home care services.
  15. To know TLC Health Care policy on client advanced directives including a description of an individual's rights under state law (whether statutory or as recognized by the courts of the State) and how each right is implemented by TLC Health Care.
  16. To be notified in advance of treatment options, transfers, discontinuation of care, and to participate in the selection of options for alternative levels of care or referral to other organizations, as indicated by the client's need for continuing care.
  17. To receive disclosure information regarding any beneficial relationships TLC Health Care has that may result in profit for the referring organization.
  18. To not receive any experimental treatment without your specific agreement and full understanding of information explained.
  19. To be fully informed of your rights and responsibilities.